A short animated film created by NHS England and NHS Improvement explaining what the Friends and Family Test is about.

The NHS Friends and Family test (FTT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way in which patients can feedback about the care they received.

Mr Kosuge collects this data so that his patients can feedback on the care he provides and on areas where improvement may be required. Below is a selection of the anonymised feedback he has received from his patients:

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“Mr Kosuge explained the whole process from start to finish, the operation itself was pretty painless and the care I received during my hospital stay post operation was fantastic, I could not have asked for any better even the post operation follow up with Mr Kosuge was great and the way he explained how it all went well and how pleased he was with the final result thank you Mr Kosuge for making my daily life easier.”

“My surgeon dealt with every aspect from consultation through operation and aftercare with clear explanation and extreme care. He went out of way to reassure me about any concerns I may have had.”

“Very clear with wording on diagnosis, very polite, makes you feel at ease and very good at stitching leaving neat tidy scar. Thank you.”

“I could not have put myself in better hands, the ultimate professional and very pleasant and caring.”

“My treatment was excellent throughout the whole procedure. I am so pleased I decided to have the operation as it has improved my quality of life 100%. Thank you. ”

“Very pleasant, friendly and polite. Explained things very clearly and thoroughly. No complications and good clean wound.”

“The surgeon builds an excellent personal relationship.”

“Genuine, courteous, friendly, informative and capable/experienced.”

“My surgeon dealt with every aspect from consultation through operation and aftercare with clear explanation and extreme care. He went out of way to reassure me about any concerns I may have had.”

“Mr Kosuge gave me, a nervous patient, a great deal of confidence to proceed, and all his expectations of my recovery were met”